Dealer Faq

  1. How to Defend Against Customer Bad Behavior
  2. Filling Out Order Forms
  3. Questions About Shipping Costs
  4. Using Photos and Text From Our Site
  5. Login and checkout procedures
  6. Logging in and Out of Different Accounts
  7. Our Privacy Policies
  8. If my Order is Lost or Damaged in Shipment How do I file a Claim?
  9. How do I Prevent my Customer from Receiving a Copy of My Invoice?
  10. Does My Customer Know that the Package Received is From Me?
  11. Can I Use My Monthly Floorplan fees to Pay for my Product Purchases?
  12. General Terms of Service and Policies
  13. Terms of Service Drop Ship Floorplan Program

How to Defend Against Customer Bad Behavior

Customer Bad Behavior - How to Protect Yourself

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Filling Out Order Forms

Filling Out Order Forms

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Questions About Shipping Costs

Questions About Shipping Costs

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Using Photos and Text From Our Site

Using Photos and Text from our Site

http://www.fengshuigold.com/DealerDownloads/

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Login and checkout procedures

Login and Checkout Procedures

To place an order follow these steps

  1. Go to any page on our site and click on the "dealer login" link. Enter your username and password you used when you registered for your account. Submit your information and it will take you back to the main page of the store.
  2. Browse the store and make sure the prices that are displayed are correct for your account. Then go ahead and select the items you want, the running total of your basket is displayed in the upper left hand side of every page.
  3. When you are done click the "checkout" button on the upper right hand side of the menu bar and go to the checkout page.
  4. The first page you'll come to will have places for you to fill in your shipping and billing address. Your information should always go in the billing address area, if you want us to ship to your customer then put their information in the "Ship to" part. Remember DO NOT put your customer's email address anywhere on the forms. I only need their shipping address and PHONE number for UPS.
  5. Continue to the next page to review your order and select the shipping method you want to use, and the payment credit card you want to use. See instructions for selecting the proper shipping method in above FAQ.
  6. Continue to the next page and fill in your credit card information and click continue to process and complete your order.
  7. One the last page you have a form to send me the 3 digit code on the back of your credit card , to protect you from unauthorized use of your card, plus any comment or request regarding your order.

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Logging in and Out of Different Accounts

Logging In and Out of Different Accounts

  1. Logging in and out of any of your accounts is always done through the "Dealer Login" Link at the top of every page of our stores.

  2. Simply click on the "Dealer Login" Link and if you see the login screen, that means you have not logged in and should then enter the username and password for the account you wish to access.  Remember, different accounts will have different usernames and passwords, select the correct one. Once you have logged in you will be taken back to the storefront main page where you can navigate to the categories you want to browse. Check the price display to make sure you are in the right account.

  3. If you see the Account Information Screen that means that you are already logged in. You must then click on the "Log Out" Link to exit that account. Once you have logged out you will be taken back to the storefront main page where you can log back in to a different account - again by repeating step 2, above, using the new username and password for the new account you want to access. Once you have logged in to the new account, check the price display to confirm you have done it correctly.

  4. Note: Once you have completed an order using your credit card, you are automatically logged out of that account and must log back in again to access that account again. This is a security measure so that the secure information from your previous order does not remain online.

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Our Privacy Policies

Our Privacy Policy

Privacy Faq: 

What personal information do we gather and how do we use it?


When you order, we need to know your name, email address, mailing 
address, credit card number, and credit card expiration date. This 
allows us to process and fulfill your order and to notify you of your 
order status. 

When you sign up for services like Newsletters or download certain 
software or plug-ins made available by us through our site, we need 
only an email address -- which we use to send the information you 
requested. 

When you submit a customer feedback, we also ask for your email address but we will not display it with your feedback. This is for our reference purposes so we can get in touch with you. 

When you enter a contest or other promotional feature, we may ask for 
your name, address, and email address so we can administer the contest  and notify winners. Jade Market Hong Kong may also host promotions and sweepstakes that may be sponsored and administered by outside parties. 

We may personalize your shopping experience by using your purchases and site behavior to shape our recommendations about other merchandise that might be of interest to you. We also monitor 
customer traffic patterns and site usage to help us develop the design 
and layout of the site. 
We may also use the information we collect to occasionally notify you 
about important functionality changes to the web site, new 
Jade Market Hong Kong services, and special offers we think you'll find 
valuable. If you would rather not receive this information, email us to change your preferences. Make sure your email address you have left with us is correct. 

How does Jade Market Hong Kong protect customer information? 

Jade Market Hong Kong uses the latest encryption technology to keep your personal information safe. All your ordering information -- including 
your name, address, and credit card number -- is encrypted using a 
secure server for maximum security. Your credit card and billing 
information cannot be read as it travels to our ordering system. To 
ensure that your information is even more secure, once we receive your 
credit card information, we store it on a server that isn't accessible 
from the Internet. We're so certain that our online order systems are 
secure that we back it up with a guarantee. In the unlikely event that 
you are subject to fraudulent charges, remember to first notify your 
credit card provider in accordance with its reporting rules and 
procedures. If, for whatever reason, you are held responsible for any 
fraudulent charges made on our site, Jade Market Hong Kong will cover the entire liability for you, up to $50, as long as the unauthorized use of 
your credit card resulted through no fault of your own from purchases 
made from Jade Market Hong Kong while using our secure server. 

Credit card transactions are handled by a third-party financial 
institution, which receives the credit card number and other personal 
identifying information only to verify the credit card numbers and 
process transactions.

What about "cookies"? 

"Cookies" are small pieces of information that are stored by your 
browser on your computer's hard drive. Our site uses cookies to speed 
navigation, keep track of items, and provide you with custom-tailored 
content. We also use cookies to remember information you gave us so you don't have to re-enter it each time you visit the site. By showing us 
how and when shoppers use the site, cookies also help us see which 
areas are popular and which are not. Many improvements and updates to  the site are based on the data derived from these cookies, such as 
total number of visitors and pages viewed. Most browsers are initially 
set to accept cookies. If you'd prefer, you can set yours to refuse 
cookies. You will still be able to order from Jade Market Hong Kong using the Shopping Cart. 

Will Jade Market Hong Kong disclose the information it collects to outside parties? 

Jade Market Hong Kong never, ever, shares customer information with anyone outside of our company. 

How does Jade Market Hong Kong allow customers to update or change the information it collects? 

If at any time you would like to change any information in your 
account, just go to the Your Account link at the top right of any page. 
This will take you to the Your Account page, where you can change or 
update your email address and password, billing address, etc. 

What is your policy if I link to a third-party web site? 

When you click on links and/or ad banners that take you to third-party 
web sites, you will be subject to the third parties' privacy policies. 
While we support the protection of privacy on the Internet, 
Jade Market Hong Kong cannot be responsible for the actions of third parties. 
We encourage you to read the posted privacy statement whenever 
interacting with any web site. 

Your consent 

By using our web site, you consent to the collection and use of this 
information by Jade Market Hong Kong. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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If my Order is Lost or Damaged in Shipment, How do I file a Claim?

If my Order is Lost or Damaged in Shipment - How do I file a Claim?
Make Sure Your Customers Know the Rules for Filing a Claim

  1. DO NOT throw away the shipping box and packing material, the carrier may need to examine it, or if returning the item to us you will need to repack it for shipment.

  2. You must contact us within 3 days of receiving the shipment to notify us of the damage. Include as much detail about the damage as possible.

  3. Before a claim can be processed you must send us clear and detailed photos of the damage, or the item must be returned to us in Florida for inspection. The shipping company may also come to your home or business to inspect the damage and shipping container.

  4. Once the damage has been verified we can opt to settle the claim in several ways:

  1. What if my order doesn't arrive and is lost? Delivery is guaranteed and we go to great lengths to track and insure all shipments. We can track all shipments. If shipped from Hong Kong it takes anywhere from 2 - 6 weeks, depending on the destination country, to get back the results of a trace on the package. We ask everyone's patience until we can receive the trace results. We will gladly replace or refund any shipment lost in transit.

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How do I Prevent my Customer from Receiving a Copy of My Invoice?

How do I Prevent my Customer from Receiving a Copy of My Invoice?

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Does My Customer Know that the Package Received is From Me?

Does My Customer Know that the Package Received is From Me?

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Can I Use My Monthly Floorplan fees to Pay for my Product Purchases?

Can I Use My Monthly Floorplan fees to Pay for my Product Purchases?

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General Terms of Service and Policies

General Terms of Service and Policies

GENERAL TERMS FOR SALES AND SERVICES

Set out below are the terms and conditions applicable to the sales and services of all products including those listed in the Product Catalogue and/or Price Sheets. This is NOT an offer to lend money but a service agreement to secure, store and ship products for dealers registered in this plan. The service provider under this agreement is Feng Shui Gold and Jade Market Hong Kong, hereinafter referred to as FSG.

CONDITIONS 

I. Prices. The Purchaser agrees to pay FSG the prices published in the FSG Price Schedule in effect at time of service, less applicable discounts, if any. Such prices are subject to change by FSG at any time without notice.

II. Returns. FSG may accept returned merchandise only when approved in advance and when bearing an R.M.A. (Returned Merchandise Authorization) number. The R.M.A. number is obtained from FSG at the time of approval. Such returns must be shipped transportation-prepaid. Returned merchandise must be currently listed, in original, sealed, factory cartons and purchased within the previous thirty (30) days. Credit will be issued at current or purchased price at FSG's option and may be subject to a restocking charge.

III. Purchase Orders. Purchaser's purchase orders for FSG products are subject to the terms and conditions of this policy and the ordering instructions contained in FSG's Price Schedules published from time to time. FSG shall not be bound by any terms, conditions or prices stated in the Purchaser's purchase orders, acceptance forms, or elsewhere which vary, limit or add to the terms, conditions or prices of this policy. Standing, general or blanket instructions will not be accepted. No order for FSG products shall be binding upon FSG until accepted by FSG or by shipment. Any such order shall be subject to these standard conditions of sale and acceptance shall be conditioned on assent to these conditions.

Failure of FSG to object to provisions contained in any purchase order or other communication from a Purchaser (including, without limitation, penalty clauses of any kind) shall not be construed as a waiver of these conditions nor an acceptance of any such provisions.

No order accepted by FSG may be altered or modified by Purchaser unless agreed to in writing signed by an authorized official of FSG.

1V. Duties and Taxes. Prices listed or quoted include duty at the rate in effect at the date of the proposal or quotation. Such prices are subject to increase or decrease to reflect any change in duty made prior to delivery of the product.

Any Applicable Sales Tax will be added to the invoice price at the rate in effect at time of shipment.

DELIVERY TERMS

I. Shipping Policy - F.O.B. Point. Shipping terms are F.O.B. FSG's warehouse. Freight may be prepaid by FSG and billed to the Purchaser. FSG reserves the right to select the method of transportation and the routing of shipment. A Purchaser requiring shipment by a method or routing other than that selected by FSG will be billed the increase in transportation charges.

II. Delivery. Unless otherwise expressly agreed in writing, delivery of the product will be made F.O.B. FSG's warehouse, and FSG reserves the right to make delivery in installments unless otherwise specified at the time of order.

III. Shipping errors. The Purchaser agrees to check shipments received from FSG to ensure their accuracy. If goods have been shipped in error by FSG or ordered incorrectly by the Purchaser, then the Purchaser shall inform FSG of this error within ten (10) calendar days. Such notification will invoke the procedures as outlined in CONDITIONS OF SALE, Item II - Returns, as outlined in these Terms and Conditions.

IV. Loss or Damage on Shipments F.O.B. Warehouse (Standard Conditions). FSG shall not be responsible for any loss, damage or pilferage sustained in transit. Claims of such character should be made promptly by the Purchaser against the carrier. If FSG is notified in writing of such claims, it will lend assistance to secure adjustment. Valuation of shipment will be at carrier's standard rates unless otherwise specified by the Purchaser at additional cost.

V. Loss or Damage on Shipments F.O.B. Destination (Exception to Standard Conditions). If delivery is made otherwise than F.O.B. FSG's warehouse, the Purchaser shall examine the product as soon as it is received and shall give immediate notice to FSG and the carrier of any loss or damage sustained during transit, and further in the case of any damage, the Purchaser shall request an inspection of the loss or damage by a representative of the carrier and a copy of the carrier's Inspection Report shall be sent to FSG. If such notice to FSG or to the carrier is not given, the product shall be deemed to have been delivered in satisfactory condition and the price shall become due and payable in full as agreed between FSG and the Purchaser.

VI. Title. Delivery of goods to a carrier shall constitute delivery to the Purchaser and, regardless of freight payment, and method, all risk of loss or damage in transit shall pass to the Purchaser at that time. Title to goods shall pass from FSG to the Purchaser when FSG has been paid in full.  If default is made in any of the payments herein, FSG may retain any partial payments which have been made, as liquidated damages, and FSG shall be entitled to the immediate possession of the goods and shall be free to enter the premises where the goods may be located, and remove them as FSG's property, without prejudice to FSG's right to recover any further expenses or damages FSG may suffer by reason of such non-payment.

VII. Governing Law. All contracts for the sale of FSG products shall be governed and construed according to the laws of the State of Florida, USA.

TERMS OF PAYMENT

I. Terms: All prices quoted and all payments shall be in US dollars unless otherwise specified. All payments are due in accordance with invoice terms from the date of FSG's invoice to the Purchaser. In case partial shipments are made at different times, pro-rated payments shall be made.

The Purchaser agrees that should any payments not be made when due, then interest on such overdue payments shall be paid by the Purchaser at the rate of two percent (2%) per month (twenty-six point eighty two percent (26.82%) per annum) until the price, including service charges, has been fully paid but this shall not be construed as obligating FSG to grant any extension of time in the terms of payment.

If legal action or any proceeding or demand is brought or made by FSG for recovery of possession of FSG Products or for the collection of any purchase price or other sums payable to FSG by the Purchaser or because of the breach of any other terms or conditions herein contained on the part of the Purchaser to be kept or performed, the Purchaser shall pay to FSG all expenses incurred therefore, including all reasonable solicitors' fees in respect thereof on a solicitor and client basis.

II. Credit. FSG reserves the right to reject any orders placed by the Purchaser and refuse to ship any accepted orders on hand or request payment in advance if at any time the Purchaser's credit standing becomes impaired or unsatisfactory to FSG.

GENERAL PROVISIONS

I. Limitation of Liability. Notwithstanding any other provision herein or any applicable statutory provisions, neither FSG nor the Purchaser shall be liable to the other for special or consequential damages or damages for loss of use arising directly or indirectly from any breach of contract, fundamental or otherwise or from any tortuous acts or omissions of their respective employees or agents and in no event shall the liability of FSG exceed the unit price of the defective product or of the product subject to late delivery.

II. Warranty. The products sold by FSG are not manufactured by FSG. All products are covered by the manufacturer's warranty direct from the manufacturer. FSG may (at our option) assist in offering warranty repair. Where FSG has not been paid in full for products, the warranty will not be honored. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, AND FSG EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY EXCLUDES CERTIFICATIONS OR THE LIKE FOR EQUIPMENT PERFORMANCE, USE OR DESIGN WITH RESPECT TO ANY EQUIPMENT PERFORMANCE, USE OR DESIGN WITH RESPECT TO ANY STANDARD, REGULATION OR THE LIKE (UNLESS AND TO THE EXTENT INDEPENDENTLY APPROVED IN WRITING BY AN OFFICER OF FSG) AND EXTENDS ONLY TO THE PURCHASER OR TO A CUSTOMER PURCHASING FROM THE PURCHASER.

III. Force Majeure. FSG shall not be liable for loss or damages or delay due to causes beyond its control including but not limited to, acts of God, acts of the Purchaser, fire, strikes, lockouts or other labor disruptions, flood, epidemics, civil or military restrictions, embargoes, car shortages, wrecks, delays in transportation or inability to obtain necessary labor. In the event of any such delay the delivery shall be extended for a period equal to the time lost by reason of the delay.

IV. Severability.  Invalidity of any provision of this Sales Policy shall not affect the validity of any other provision hereof and any such invalid provision shall be severed herefrom.

V. Non-Waiver. No failure by FSG to exercise any right accruing to it under any contract of sale entered into with the Purchaser shall operate as a waiver thereof nor preclude the exercise of any other right or privilege by FSG.

VI. Notice. Any notice required or contemplated hereunder shall be in writing and shall be delivered personally or sent by fax or other form of telecommunication or by prepaid registered mail. Any notice sent by fax or other form of telecommunication shall be deemed to have been received when transmitted and any notice sent by registered mail shall be deemed to have been received when signed for.

SPECIAL CONDITIONS

I. Order Cancellation. An order may be terminated by the Purchaser only upon reimbursement to FSG of expenses already incurred and commitments made by FSG with respect to the order.

II. Packing. Prices quoted include FSG's standard domestic packing only. Where special packing is required, refer to FSG. 

Packing Charges for Drop Ship orders shall be $5.00 per order. A drop ship order shall be defined as an order originating and purchased by one of our registered dealers and shipped to said dealer's retail customer in another location different from the dealer's registered address.

Packing charges, hereinafter referred to as "Dealer Handling Charge", shall be $10.00 per order for all orders shipped from any FSG warehouse location to the address of the registered dealer purchasing said order.

III. Shortages. FSG reserves the right to reject orders placed by the Purchaser or to refuse to ship orders accepted in circumstances of actual or anticipated shortages of any product. FSG reserves the right to allocate available products among its customers in such circumstances and in such manner as FSG may determine.

 

 

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Terms of Service Drop Ship Floorplan Program

Terms of Service Drop Ship Floorplan Program
1. This plan is not an offer to lend money and is subject to our General Terms of Service (see on our Terms of Service web page in the Business Office Section).

2. Minimum Service Charge for the Plan is US$20.00/month with a minimum 3 month subscription. The cost of the Service plan is 2% per month of the list prices posted on the Feng Shui Gold website or applicable section on the Jade Market Hong Kong website. All Service charges may NOT be applied to the purchase price, shipping and handling charges, or product refund amounts.

3. A valid Visa, MasterCard, or American Express card is required to participate in this program. The Plan is activated once you have received your unique username and password, have completed your first online selections, and paid the service charge during online checkout. Once activated your Plan will continue uninterrupted until you notify us in by email of your desire to terminate the Plan, at which time the will continue only until the next renewal payment is scheduled.

4. You must be registered as a dealer with either Jade Market Hong Kong or Feng Shui Gold to participate in this Plan.

5. All products selected through this Plan will be placed in a secure location at one or more of our warehouse facilities throughout the world in an area set aside for your account. 
a. Said products will be held exclusively for your use until either you send us a shipping order and complete payment for said order, you cancel your participation in the Plan, or Plan payments can no longer be collected.
b. You may make changes to said inventory listed in your Plan at any time. These changes can include quantities of any item(s), add new items or delete items that you do not wish to sell. This gives you total control and flexibility over your inventory to respond to customer's buying needs and your marketing strategies. There will be a $0.50 service charge each time an inventory change is made.

6. Guarantee - We guarantee to have the items you select available for you to purchase and ship at any time you request it. In the event, for some unforeseen reason, we are unable to deliver said item(s) to you or your customers, we will substitute a similar and acceptable item at no charge. Applicable drop ship fees and shipping costs still apply.

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